Sales and customer operations, managed end to end.
We build dedicated teams around a real workflow, not around a generic list of seats. Start with a function you want to improve and add coverage as your operation grows.
Outbound Sales
For companies that already know who they want to reach and what conversation creates value.
Book a callOur operators run targeted B2B or B2C calling programmes, handle follow-up, keep the CRM current and qualify the next step using your offer and criteria.
Included
- Campaign onboarding
- Prospecting/call execution
- Lead status updates
- Objection handling
- Disposition logging
- Coaching and performance reporting
- Best fit
- Teams with a defined product, responsible client owner and an agreed lead or market strategy.
- Success measures
- Connects, qualified conversations, conversion to next step, CRM completeness and QA.
Inbound Sales and Lead Qualification
An inbound enquiry can be valuable and still go nowhere if nobody handles it quickly and correctly.
Book a callWe can qualify interested prospects, answer permitted questions, follow agreed scripts, schedule appointments and move eligible conversations to your closing or specialist team. Any regulated or sensitive campaign operates only under approved scripts, consent rules and documented buyer criteria.
Included
- Enquiry intake
- Criteria-based screening
- Qualification notes
- Booking/transfer
- Follow-up and QA
- Best fit
- Businesses with recurring enquiries, booking volumes or compliance-controlled qualification.
- Success measures
- Speed to response, qualification accuracy, appointments and accepted outcomes.
Lead Generation and Appointment Setting
We help build and work a prospecting process that your team can actually see.
Book a callDepending on the engagement, this may combine account research, list hygiene, phone outreach, email follow-up and appointment setting. The client controls the ICP, brand, channel permissions and data rules.
Included
- Prospect research
- Source tracking
- Outreach execution where authorized
- CRM records
- Disposition reporting
- Appointment qualification
- Best fit
- Companies with a tested offer and a defined target customer.
- Success measures
- Usable contacts, conversations, qualified opportunities and meeting quality - not inflated activity alone.
Customer Support and Customer Success
Keep customer conversations consistent across calls, email and tickets while your internal team focuses on exceptions and growth.
Book a callDepending on the client, we support enquiries, account updates, escalations, onboarding, renewals and retention workflows.
Included
- Playbook training
- Contact handling
- Escalation rules
- Quality reviews
- Customer notes
- Operational reporting
- Continuous process refinement
- Best fit
- Service-led businesses and subscription teams with recurring customer touchpoints.
- Success measures
- QA, resolution, response times, handoff accuracy and client-defined customer experience KPIs.
Not sure which of the four you actually need?
That is usually the first thing we work out on the call. Twenty minutes, no deck, no obligation.